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FREQUENTLY ASKED QUESTIONS

GENERAL

PRODUCTS & INGREDIENTS

BEAUTY ROUTINE

ENVIRONMENT & ANIMALS

MY ACCOUNT/MY ORDERS

PROFESSIONALS

GENERAL

WHY "AVRIL"?

Avril,it’s spring, freshness, renewal, nature which takes again its rights... all that corresponds well to the values ​​which carries our brand: quality, naturalness, novelty, cheerfulness, colours... With Avril, the sunny days come, we want to take care of ourselves!

WHAT ARE THE REQUIREMENTS OF ORGANIC CERTIFICATION?

All our cosmetics * are certified by Ecocert or Bureau Veritas. The labels issued by these certifying bodies ensure that we meet the certification criteria for organic cosmetics:

- The products do not contain GMOs, parabens, phenoxyethanol, nanoparticles, silicone, PEG, perfumes and synthetic dyes, or ingredients from animals (except those naturally produced by them or cochineal).

- The products contain at least 95% of ingredients of natural origin and at least 10% of ingredients from organic farming. 10% may seem quite low, but you should know that a cosmetic contains a large amount of water and mineral ingredients (therefore non-agricultural)... In reality, it is at least 95% of plant ingredients that must be from biological agriculture.

- Packaging is validated by Ecocert or Bureau Veritas for their lesser impact on the environment

* Except nail polish that are not certified organic

HOW DO YOU DO TO HAVE SO LOW PRICES?

We reduce packaging to their simplest form, which reduces costs. Moreover, we do not advertise and we do not pay muse to praise the quality of our products!

WHERE ARE YOUR PRODUCTS MADE?

The vast majority of our cosmetics are made in France, if not in Italy and Spain.

Our accessories are made in Asia, always under a strict control of the respect of our specifications, which are as demanding as for our French productions. Where possible, we manufacture in France or Italy.

The country of manufacture is indicated on each product page of our website in the "Ingredients" section.

WHERE FIND YOUR PRODUCTS?

You will find the complete list of Avril resellers here. However, for the moment, there is only on the website and in Avril stores that you will find the entirety of our offer.

CAN YOU RECEIVE SAMPLES?

We can not send samples because we do not manufacture them. This is part of our green policy and cost reduction, in order to offer you high quality products at a low price. If you want to test Avril products before buying them, check the list of resellers near you.

ARE YOU PART OF AVRIL GROUP?

No, we have no connection with this industry group.

Founded in 2012, our human-sized company is based in northern France, near Lille. We sell certified organic cosmetics by independent organizations and recognized cruelty free by the association PETA. Indeed, according to European regulations, we do not perform any tests on animals. We are also against the practice of animal testing in non-EU markets.

WHAT DOES AVRIL DO IN FAVOR OF CULTURE?

We sponsor la Piscine museum in Roubaix and provide Lille Opera with skincare and make-up products.

PRODUCTS & INGREDIENTS

DO YOUR PRODUCTS CONTAIN ESSENTIAL OILS?

Products containing essential oils are not recommended for pregnant or breastfeeding women.

If the product contains essential oil, this is mentioned on the product sheet.

Click here to view the list of products not recommended for pregnant or breastfeeding women.

DO YOUR PRODUCTS CONTAIN BENZOPHENONE-1 OR OCTOCRYLENE?

Our products do not contain benzophenone-1 except for some nail polish references which will soon be replaced by a formula without benzophenone-1 (see the list of product ingredients).
Our products do not contain octocrylene.

CAN YOU BE ALLERGIC TO YOUR PRODUCTS?

In general, allergens are not intentionally introduced into our formulas. These are substances naturally present in many essential oils, perfumes... These molecules come from the perfume of the products, which are 100% of natural origin.

Registration on the INCI list is mandatory because these substances are part of the 26 allergens for which there is a labeling obligation, in order to inform people potentially allergic to this molecule.

For people who are not allergic to them, these substances are harmless. For example, limonene is naturally found in citrus fruits.

You have a doubt? Do not hesitate to test the product in the inner crease of the elbow before applying it to the rest of the face or body.

MY LIPSTICK DOES NOT LAST ALL DAY!

Lipsticks from conventional brands contain synthetic substances, which provide a long-lasting effect. These substances (paraffins, mineral oils) in addition to drying out the lips, are harmful to health and the environment. They are prohibited by the organic cosmetics standard.

THERE IS WATER IN MY CREAM...

No worries if there is water in your cream! In addition to being essential for the creation of an emulsion, it participates in hydration. However, sometimes there may be a phase shift: the cream will then have a slightly less creamy texture than usual, but this does not affect the quality of the product in any way!

IS THERE PALM OIL IN YOUR PRODUCTS?

We do not use palm oil, but possible palm oil derivatives may be present in some of our formulas. Be careful however, some ingredients such as palmitic acid – possible derivative – can come from palm oil as well as olive oil for example.

With the COSMOS Organic standard, we are assured that the palm oil derivatives contained in some of our products are RSPO certified (Roundtable for Sustainable Palm Oil = round table on sustainable palm oil, whose objective is to promote the production and use of sustainable palm oil) or CSPO (Certification for Sustainable Palm Oil).

At the same time, we are thinking about replacing these raw materials in our formulas. For example, we have discontinued the old versions of our soaps in order to replace them with a palm oil-free formula.

However, it is not easy to date to find the right compromise between the elimination of possible derivatives of palm oil, the quality of the formula and the impact of the high cost of a potential substitute on the selling price of the final product.

IS BENZYL SALICYLATE AN ENDOCRINE DISRUPTOR?

This compound is not intentionally introduced into our formulas. It is a substance naturally present in many essential oils, perfumes... This molecule comes from the perfume of the product, which is 100% of natural origin.

Its inscription on the packaging is mandatory because it is one of the 26 allergens for which there is a labeling obligation, in order to inform people potentially allergic to this molecule. For example, benzyl salicylate is found naturally in jasmine.

However, it is true that benzyl salicylate is also suspected of being an endocrine disruptor. Current scientific data does not confirm actual endocrine disrupting activity in humans. The potential for actual endocrine disruption therefore remains only in suspicion at this time. We have nevertheless decided to review our formulas and gradually remove this component from all our products.

WHY ARE YOUR VARNISHES NOT CERTIFIED ORGANIC?

To date, we have not yet found certified organic alternatives for the formulation of our nail polishes. However, our formulas contain a high percentage of naturally-derived and bio-based ingredients. The other ingredients guarantee beautiful pigmentation, shine and durability.

ARE AVRIL PRODUCTS SUITABLE FOR PEOPLE UNDERGOING ANTICANCER TREATMENT (CHEMOTHERAPY, RADIOTHERAPY, etc.)?

The term "cancer" includes a large number of pathologies whose impact is very variable on the skin and the immune system of patients. Thus, what is applied to the skin as a cosmetic can also have a different impact. In addition, there are as many possible treatments as there are pathologies. This therefore generates multiple conditions that must be covered. To demonstrate that our products pose no risk to people with cancer or undergoing anti-cancer treatment, a large number of assessments, tests and studies would have to be carried out for each of our references. The costs of this approach are very high and the impact on selling prices would not be less. In order to guarantee the affordability of our products, we do not formulate and therefore do not test them for use in people undergoing anti-cancer treatment. It is important to maintain the skin both from a physiological and psychological point of view. If you wish to use an Avril product, we recommend that you contact a healthcare professional who may or may not recommend the use of this product. We also recommend carrying out a test on the forearm (with a minimum of 2 successive applications) to ensure that you tolerate the cosmetic product well.

WHY IS THERE TALC IN SOME OF YOUR PRODUCTS?

Of mineral origin, talc is an active ingredient recognized for its cosmetic properties: absorbent, anti-caking agent, provides softness to the touch... Rest assured, the talc used in our formulas is of natural origin and asbestos-free.

WHAT IS THE ROLE OF ALUMINA IN SOME OF YOUR PRODUCTS?

Of mineral origin, alumina is an active ingredient recognized for its cosmetic properties: absorbent, anti-caking agent… We only use aluminum derivatives in the form of salts authorized by the COSMOS ORGANIC specifications.

WHAT ARE THE WORKING CONDITIONS ASSOCIATED WITH MICA PRODUCTION?

Of mineral origin, mica is an active ingredient recognized for its cosmetic properties: opacifying, coloring... We cannot use any synthetic product to replace mica (of mineral origin) because we are a brand of organic cosmetics and synthetic ingredients * are not authorized by the certified organic cosmetics standard. With regard to working conditions related to mica production, we have selected mica suppliers who are members of the “responsible mica initiative” who are committed to guaranteeing the best possible working conditions for their employees. You can find more information on the website: https://responsible-mica-initiative.com/

ROUTINE BEAUTY

DRY AND SENSITIVE SKIN

Day & night cream

Cleansing milk

Facial Cleansing Foam

Face scrub

Tonic

Day Cream Dry and Sensitive Skin + night cream

Moisturizing mask

 

NORMAL TO MIXED SKIN

Cream day & night

Micellar lotion

Cleaning gel

3 in 1 cleaner

Lavender floral water

Normal and Mixed Skin day cream + night cream associated

Purifying mask

 

GREASY OR BLEMISHED SKIN

Day & night cream

3 in 1 cleaner

Cleaning gel

Purifying mask

MATURE SKIN

Anti-aging cream

Anti-aging oil

Eye contour cream

Lifting mask

Cleansing oil

Cold soap Radiance

Rose floral water

 

WHAT DIFFERENCE BETWEEN HYDRATION AND NUTRITION?

Moisturizing is bringing water to the skin or elements that help to keep the water naturally present in the skin.

Nourish is to bring nutrients to the skin (vitamins, trace elements, lipids, amino acids, ...) via a fatty substance like vegetable oil to maintain it in good health.

 

 

ENVIRONMENT & ANIMALS

WHAT DOES AVRIL DO IN FAVOR OF THE ENVIRONMENT?

- Avril is a partner of Canopée Reforestation association: 512 trees were planted at the end of 2018 in the Hauts-de-France, 638 will be planted in 2019.

- Most of our cosmetics range is made in France

- We reduce all unnecessary packaging and reuse packaging cartons

- We do not print receipts in our shops

- We signed up to green electricity at Enercoop

ARE YOUR PACKAGING RECYCLABLE? DO YOU DO BULK / REFILLS?

We are aware of packaging issues and are actively working on these issues.

First of all, all our packaging is validated by Ecocert for their lesser impact on the environment.

Plastic and glass bottles, aluminum deodorants, paper packaging are recyclable if thrown into the proper container.
For other packaging (tubes, rollon deodorant, lipstick), the sorting order varies locally. We invite you to consult this site: https://www.consignesdetri.fr

We have greatly reduced plastic packaging around our accessories and our cosmetic products do not include cardboard overwrap. We prefer recyclable packaging as our soaps that are wrapped in a sheet of paper. We also develop our ranges to help you reduce your waste: washable cleanser square, natural sponges, oriculi ...

ARE YOUR PRODUCTS CRUELTY FREE?


In accordance with European regulations, we do not perform any tests on animals. As this is an obligation on the European market, we can not use this argument for marketing purposes, which is why this information doesn't appear on our packaging or on our product page.

We are against the practice of testing animals in markets outside Europe.
Our company is referenced by PETA (People for Ethical Treatment of Animals): https://features.peta.org/cruelty-free-company-search/cruelty_free_companies_company.aspx?Com_Id=5847

ARE YOUR PRODUCTS VEGAN?


The majority (over 70%) of our products are vegan. This information is available on each product page. We indicate "Vegan product" that is to say free from ingredients of animal origin. You can also check our list of vegan cosmetics here.

Our company is referenced by PETA (People for Ethical Treatment of Animals as cruelty-free, but not as cruelty-free & vegan because not all products in our range are vegans because some of our products contain ingredients of animal origin (beeswax, carmine, yogurt powder or honey).

 

 

MY ACCOUNT / MY ORDERS

WHAT MODE OF DELIVERY TO CHOOSE?

Please visit our Delivery page.

I CAN NOT CONNECT TO MY ACCOUNT

If you have a password problem, you can reset it.

Also, make sure that no typing errors have been made in entering your information and that your keyboard is not in uppercase mode.

I CAN NOT CHOOSE MY RELAY POINT

Check that you do not have an ad blocker. If so, disable the time to place the order.

I WANT TO RETRACT FOR AN ORDER OR PRODUCT

You can exercise your right of withdrawal within 2 months. To do this, simply contact us by mail or phone by giving us your order number.

Note: the products must not have been opened or tested.

HOW TO USE A CREDIT NOTE?

The credit note can be entered once your basket is validated, in the heading "I benefit from a promo code or a sponsorship discount".

WHERE FIND MY INVOICES?

You can find all your invoices on your customer area, section "History and details of my orders". Then click on PDF to download an invoice.

 

 

PROFESSIONALS

 

I CAN NOT CONNECT

Above all, we invite you to check that you are well connected to the site www.avril-pro.com (english version)

If you have a password problem, you can reset it.

Finally, check also that no typo has slipped into the input of your information and that your keyboard is not in capital mode.

WHAT MODES OF DELIVERY ARE PROPOSED?

If you are located in France :

If your order is less than 100 kg, your order will be sent by DPD (delivery in 2-3 working days)

For orders over 100kg, your order will be shipped on pallet via the carrier Geodis.

If you are located near Lille, you can withdraw your order in warehouse. No shipping costs apply in this case.

 

WHERE FIND MY INVOICES?

You can find all your invoices on your customer area, History section and details of my orders. Then click on PDF.

WHAT ADVANTAGES DO YOU OFFER TO PROFESSIONALS?

Our business model is different from other brands. We chose to be simple and offer our best prices, all the time and for everyone. This allows us to offer certified organic cosmetics of high quality at new prices.

That's why we do not offer discounts and discounts and we do not offer a loyalty program.

DO YOU OFFER DISPLAYS?

All our makeup displays are available for sale in the "I order" section.

WHERE CAN I FIND THE LIST OF INGREDIENTS IN YOUR PRODUCTS?

The list of ingredients is present on each product sheet. You will also find it on the packaging of the products when the place allows it.

Note: if you have a physical point of sale, you have the obligation to make available the list of ingredients for each product. We invite you to print the technical sheets of our products by going here: www.avril-pro.com/client